Poor Customer Service

3.0
Its almost impossible to reach a Pgw customer service representative. Ive literally been on hold since 10:27 am this morning. It is now 2:35pm and I am still on hold. This is absolutely ridiculous. There is no way that they are that busy
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#3696046 Review #3696046 is a subjective opinion of poster.
Location
Collegeville, Pennsylvania

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ID,Theft

3.7
Update by user May 27, 2022

I want to talk to someone about people using my name, my wife's name to get gas services illegally.

Original review posted by user May 26, 2022
Someone is using my name for gas bill. There using my socaiol security number to. I need to speak to a supervicer there using my wifes name also. Thankyou
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#3612667 Review #3612667 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Preferred solution
To find out whose using my name.

Pay bill

I tried for about 2hours to pay my bill they keep telling me there was and error check my bank I did I have money there to pay my bill I stopped trying.maybe it's the system you have they should get it fix
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#3452690 Review #3452690 is a subjective opinion of poster.
Location
Upper Darby, Pennsylvania

Need confirmation

I have requested that a confirmation email be sent to me showing I requested service be shut on in my name at 352 n gross st 2nd fl on 12/31/21 the landlord need to see proof of this.

User's recommendation: I never got a confirmation but the new landlord was able to verify me changing the gas into my name!

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#3218857 Review #3218857 is a subjective opinion of poster.
Location
Alexandria, Virginia

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NAME ON ACCOUNT - COMMERCIAL LEASE

I'm inquiring today to find out how I can obtain the name on an account for one of our commercial leases? Please have someone email me at robert.masucci@***.com. Thank you in advance!
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#3057880 Review #3057880 is a subjective opinion of poster.
Location
New Tripoli, Pennsylvania

973 N 7th Street

Hello I am the manager at Cyber Village at the above address. We currently have 56 accounts with your company. Since March 2021 our billing has been messed up. We don't currently know what we owe, credited for, late fees, etc. This has become very frustrating the 215-235-**** number tells us to contact CRC New Service . It has been a complete nigthmare. As a customer I have been treated very badly, In addition to the internal chaos it has caused. Our accounting has been messed up since March. I am writing to simply request some assistance in this matter. 56 different accounts, and we deserve to be treated better. -Shanae
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1 comment
#2187721

That's what happens when you turn full responsibility over to someone else. Secret phrase of the day : checks and balances.

How could the owner and chief financial officer allow something like that ? 56 accounts isn't much when talking business.

We had old ladies with notebooks 60 years ago who could handle 25 times that much. Pay attention.

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#2670161 Review #2670161 is a subjective opinion of poster.

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Telephone customer service

4.3
I was told to leave my telephone number for a representative to call me back, and no one did. 215 537 ****.

User's recommendation: patience to reduce frustration.

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#2540486 Review #2540486 is a subjective opinion of poster.
Preferred solution
the pgw pipe line belonging to my next door neighbor was placed on my front lawn. Blocking access to build a retaining wall.
New Reviewer

Pissed off consumer

PGW RIPOFF!! SHARE WITH YOUR FRIENDS AND FAMILY: I signed up for their parts and labor plan in February however, I just learned their P&L plan runs October to October no matter when you join up! I happened to notice on the back of my bill that my P&L plan was extended to October 31, 2019 So I called to complain. I called and that's when I was told it's a Oct. to Oct plan regardless. So If you don't join up until September your 'yearly service charge' is only good for one month! I called and asked to cancel my contract for a refund - denied. I was told this condition is listed in the letter that came with the application. I'm still looking at the "small print" - still can't find it. So now I'll make sure to get my money's worth. I'm going to call them out for any little thing I can think of then drop it in the magical month of OCTOBER!
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#1499730 Review #1499730 is a subjective opinion of poster.
Location
Miami, Florida
Cons
  • Misleading
Reason of review
Poor customer service
Loss
$250
Preferred solution
Full refund

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New Reviewer

PGW Parts and labor plan sucks

1.0
Parts and labor plan sucks 20 years ago PGW replaced my water heater because I had a parts and labor plan. Now the plan does virtually nothing, but the cost is the same. They might replace a tiny gadget here, and another valve there, but nothing else. I am left holding the bag for a $1000 water heater. I was totally unaware of the change in the allowed coverage, but, hey, isn’t there what fine print is for?
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ID
#1229933 Review #1229933 is a subjective opinion of poster.
Service
Philadelphia Gas Works Gas Supply
Reason of review
Poor customer service

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