Contact Philadelphia Gas Works Customer Service
Philadelphia Gas Works Phone Numbers and Emails
(800) 242-1776Outside Pennsylvania
(215) 236-4646Hearing Impaired (TTY)
(215) 684-6700Natural Gas Conversion
(215) 683-0900Philadelphia Gas Commission
(215) 235-121224 hours, 7 days a week
(215) 684-6383Report Gas Theft, Confidential hotline 24/7
(215) 235-17778 am - 4 pm
Business Customer Service:
(215) 684-6771Large Business / Industrial
(215) 684-6740Small Business / Commercial
(215) 684-6759Vendor Opportunities
Discounts/ Rewards/ Cashback:
(215) 235-2050Parts & Labor Plan, 8 a.m.- 6 p.m.
Philadelphia Gas Works Emails:
Philadelphia Gas Works Contact Information
Philadelphia Gas Works Website:
Philadelphia Gas Works Help Center:
Corporate Office Address:
Other Info (opening hours):
Pennsylvania One Call System, 24/7
4410 Frankford Ave.
212 W. Chelten Ave.
1337 W. Erie Ave.
1601 S. Broad St.
5230 Chestnut St.
Summary of Philadelphia Gas Works Customer Service Calls
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Philadelphia Gas Works Customer Service?
Payments and Charges Question:
- “Payment plan”
- “Help with bill”
- “Bill pay”
Product/ Service Question:
- “Gas is not working”
- “Possibly a broken heater and thermostat it's smoking when you turn the heat on”
- “Possibly a broken heater and thermostat”
Website/ Application Question:
- “Need the fax number for crp Application so I can send it to them”
- “Attended to the application on numerous times including with my state representative and I'm still have not all information concerning my family has been forwarded to the Philadelphia gas company on numerous occasions hope to soon rectify this issue”
- “Turn off service fire at my house. Start new service”
- “For service”
- “Forgot account number”
- “Balance owed”
Request for Information Question:
- “I need to ask a question”
- “Smell gas”
- “Name change, home wa sold and settlement made on 4/18”
- “Make an appointment”
Philadelphia Gas Works is ranked 42 out of 1338 in Utility category
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