Philadelphia Gas Works Phone Numbers and Emails

Toll-Free Number:

  • (800) 242-1776
    Outside Pennsylvania

Customer Service:

  • (215) 236-4646
    Hearing Impaired (TTY)
  • (215) 684-6700
    Natural Gas Conversion
  • (215) 683-0900
    Philadelphia Gas Commission
  • (215) 235-2175
  • (215) 235-1000

Emergency/ Hotline:

  • (215) 235-1212
    24 hours, 7 days a week

Report Fraud:

  • (215) 684-6383
    Report Gas Theft, Confidential hotline 24/7

Accounting/ Billing:

  • (215) 235-1777
    8 am - 4 pm

Business Customer Service:

  • (215) 684-6771
    Large Business / Industrial
  • (215) 684-6740
    Small Business / Commercial
  • (215) 684-6759
    Vendor Opportunities
  • (215) 235-7077


  • (215) 684-6535

Discounts/ Rewards/ Cashback:

  • (215) 749-7658

Technical Support:

  • (215) 235-2050
    Parts & Labor Plan, 8 a.m.- 6 p.m.

Philadelphia Gas Works Emails:

Business Customer Service
Commercial LIEN Notification Program, Landlord Cooperation Program, Procurement
Complaints/ Feedback
More phone numbers and emails Less phone numbers and emails

Philadelphia Gas Works Contact Information

Philadelphia Gas Works Website:

Philadelphia Gas Works Help Center:

Corporate Office Address:

Philadelphia Gas Works
800 W. Montgomery Avenue
Philadelphia, Pennsylvania 19122
United States

Other Info (opening hours):

Additional Contact:

Pennsylvania One Call System, 24/7


Additional Addresses:


4410 Frankford Ave.


212 W. Chelten Ave.

North Philly

1337 W. Erie Ave.

South Philly

1601 S. Broad St.


West Philly

5230 Chestnut St.


(215) 684-6096
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Philadelphia Gas Works Rating Based on 4 Reviews

Rating details

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Product or Service Quality
Billing Practices
Value for money

Rating stats

Rating trend

Summary of Philadelphia Gas Works Customer Service Calls

00:38 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Philadelphia Gas Works Customer Service?

Payments and Charges Question:

  • “Payment plan”
  • “Help with bill”
  • “Bill pay”

Product/ Service Question:

  • “Gas is not working”
  • “Possibly a broken heater and thermostat it's smoking when you turn the heat on”
  • “Possibly a broken heater and thermostat”

Website/ Application Question:

  • “Need the fax number for crp Application so I can send it to them”
  • “Attended to the application on numerous times including with my state representative and I'm still have not all information concerning my family has been forwarded to the Philadelphia gas company on numerous occasions hope to soon rectify this issue”

Staff Question:

  • “Turn off service fire at my house. Start new service”
  • “For service”

Account Question:

  • “Forgot account number”
  • “Balance owed”

Request for Information Question:

  • “I need to ask a question”

Other Question:

  • “Smell gas”
  • “Name change, home wa sold and settlement made on 4/18”
  • “Make an appointment”


Philadelphia Gas Works FAQ
Customers are billed monthly for their natural gas usage. Customers will receive a paper bill in the mail every month before payment is due. Instead of a paper bill, E-bill customers will receive an email notification with a payment link to Philadelphia Gas Works's' website when payment is due. Autopay customers will receive an email notification each month when their gas bill has been successfully deducted from their designated account. Website offer the Customer Responsibility Program (CRP) and the Customer Assistance Referral Evaluation Program (CARES) for customers in difficult or special circumstances. PGW can also provide a list of federal and private grants available to low-income customers. also provide payment arrangements for customers who have fallen behind on bills or are facing a shutoff. PGW offers a variety of service packages through Company's Parts & Labor Plan.
To read more:
Top Philadelphia Gas Works Services

Gas Supply

Philadelphia Gas Works Pros and Cons

Cons: Misleading

Philadelphia Gas Works reviews and complaints

Philadelphia Gas Works is ranked 42 out of 1338 in Utility category

Area Served


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